FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to Cosaoutlet Support
Here you’ll find answers to the most common questions about our hats, orders, and shipping.

🧢 What products do you sell?

Cosaoutlet specializes in streetwear hats and caps, designed for skating, street fashion, and everyday wear. Our goal is to combine comfort, quality, and clean street style.

📦 How long does shipping take?

Shipping times depend on your location:

  • USA: 3–7 business days
  • International: 7–15 business days

Once your order ships, you’ll receive a tracking number by email.

🛠️ How long does order processing take?

All orders are processed within 1–3 business days before shipping.

🔍 How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can use it to follow your package in real time.

💸 Can I change or cancel my order?

We can only change or cancel orders within 12–24 hours after purchase, before processing begins. After that, the order is already being prepared for shipping.

🔁 What is your return policy?

We accept returns within 14 days of delivery if the item is:

  • Unworn and unused
  • In original packaging
  • With proof of purchase

For full details, please check our Return Policy page.

🚫 What items cannot be returned?

We do not accept returns for:

  • Worn or used hats
  • Damaged items caused by the customer
  • Final sale or discounted items (if marked)

📏 What if my hat doesn’t fit?

If there is a sizing issue, contact us. We’ll help you find the best solution, including exchange options if eligible.

📍 Where do you ship from?

We work with international fulfillment partners depending on inventory, so shipping locations may vary.

📧 How can I contact you?

For any questions or support:

We usually respond within 24–48 hours.